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Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add a Service Delivery Manager to their team.

This role will be focussed on managing relationships with your Buyers to maximise customer success.

We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations to clients. The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Service Delivery environment.

Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays!

Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client's buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are withheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes

Travel to clients will be required 1-2 times per month so a driving license is essential. 

It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.

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For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
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