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Customer Service Assistant

Stockton on Tees (Hybrid Working)

£25,755 - £27,301 per annum (Pro rata)

Fixed Term Contract (6 months)

Part Time – 21 Hours (Monday, Tuesday, and Friday)

What are we looking for?

We are looking for a driven, flexible, and agile Customer Services Assistant who will work within our Customer Services Team on a 6-month fixed term contract. As the first point of contact for customers, you will have excellent communication skills, be highly organised and have a keen eye for detail.

You will need to work well under pressure, be able to manage your own workload and take a proactive approach to resolving customer’s enquiries, across various channels including telephone, email and messaging platforms.

You will join a high performing team who deliver an outstanding service to our customers.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

Closing Date for Applications is 5pm Monday 24th March 2025

Assessments/Interviews are scheduled to take place on Friday 28th March 2025