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Job description

Company: CBRE GWS

Job Title: Quality & Compliance Supervisor

Location: Nuffield Health - Highfield Park Dr, St Albans and/or Hybrid

Reporting to: Service Delivery & Performance Manager

Hours/Working Pattern: Mon - Fri 08:00 - 17:00 (Hybrid working) - 40hrs inc. 60min unpaid lunch

Company Profile:

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.

Overview:

To deliver a high quality administrative function to the account.

Processing worksheets, managing and overseeing remedials, Checking compliance tasks andmanaging them to completion, Processing Compliance documents, Utilising clients CAFM system and internal smartsheet system. Ensure all CBRE & client procedures are followed.

Key Responsibilities - Quality & Compliance:

Ensure timely management of the compliance inbox, processing all requests and documentation thoroughly with a sharp eye for detail.

Updating tracking documents.

Processing tasks from service complete to billing stage.

Liaising with internal engineering team and contractors.

Finance Reviews incl exception pool and OPO's

Orders receipted to match PPM works delivered (Coupa system/Receipting etc)

Subcontractors:

Process notification of planned visit dates, remedial visits and update clients CAFM system and internal smartsheet system.

Ensure all works are planned in and completed on time.

Report and investigate on contractor performance with weekly calls if needed

Daily audits of contract - use of smartsheet & CAFM system for booking in & remedials

Qualities

Microsoft office working knowledge specific to Teams, Outlook and Excel.

Good Verbal and written communication skills.

Smartsheet knowledge (preferred)

FM Finance experience

Has been or working towards supervisor level in the FM industry.

Compliance background (not essential but preferred)

Accountabilities:

Reporting to Service Delivery & Performance Manager

Accountable day-to-day to the relevant client contacts

Responsibility to process and monitor compliance documentation.

Financial element - FM costs - receipting etc

Benefits:

Company pension

Cycle to work scheme

Employee mentoring programme

Health & wellbeing programme

Life insurance

Paid volunteer time

Private dental insurance

Private medical insurance

Referral programme

Sick pay

Hybrid working