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French Speaking Coordinator

Newcastle-under-Lyme - office based

Salary up to £27,000 DOE

20 days plus Bank Holidays

Monday - Friday 8am-4pm, 8.30am-4.30pm or 9am-5pm

Our client helps to drive top and bottom-line growth by delivering the very best pre- Programme support and an effortless customer experience.

The French Speaking Coordinator is a critical role within the Event Operations team. The role supports the successful execution of contracts and contract logistics associated with training events. The coordinator schedules the timely and accurate distribution of communications with attendees and commissioners. The coordinator will be the pivotal link between Sales, Customer Care, Event management, Training Delivery & Finance to assure participants are enrolled in Programmes and enjoy a positive training experience.

The Role:

* Operational Point of Contact for Commissioners prior to training

* Completing Pre-Course Event Information

* Completion and processing customers workbook orders

* Complete Sales Contracts process

* Responsible for Programme Implementation

* Support Sales teams with process improvement

* Data management

* Maintaining, updating sales and customers records

* Liaise with other departments on administrative matters

* Proficiency in Customer Engagement system

Candidate Requirements:

* Fluent in both written and spoken French language

* Excellent English language written and verbal communication skills

* Strong Administration skills

* PC Literate

* Working knowledge of computerised CRM system preferably Microsoft Dynamics

* Confident on the phone

* Process driven

* Key eye for detail

* Problem solving

* Customer Focus

* Conflict management