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After sales Manager – Bolton - £43,000 Basic + Bonus
 
Position: Aftersales Manager
Salary: Basic Salary £43,000 plus bonus OTE 60k
Location: Bolton
 
Our client is looking for an Aftersales Manager to join their dealership in Bolton. For this role you will be Managing a service team of 26 including 12 vehicle technicians, 2 apprentices, 4 Service Advisors.43,000  
 
In this role you will be:

Develop and implement successful service standards and procedures.
Manage and maintain service desk communications with both the team and customers.
Supervise Service and Aftersales team ensuring targets are met.
Promote good customer relationships improving Customer satisfaction while maintaining quality and repair times
Ensure customer satisfaction, addressing customer concerns and complaints in a timely and professional manner.
Review and update service methods whenever necessary to improve overall efficiency.
Conduct quarterly appraisals of team members and identify areas for improvement / development
Creat and present regular progress reports to senior management
Instructing customers on work required, care and maintenance.
Ensure housekeeping standards and maintained to a high level, including the workshop and car park areas.Requirements for this Aftersales Manager role in Bolton are:

Must be driven, enthusiastic and keen to exceed both company and customer expectations.
Excellent leadership and organisational skills.
Previous experience in the same or similar role.
100% focused on delivering an excellent after sales experience for customers.
Exceptional organisation and diary management skills
Proficient in Microsoft office and service-related programmes.
Full clean driving license.
Smartly always presented.
Must be open to new ways of doing things and able to quickly adapt to our processes.
Working hours Monday-Friday 8am – 5.30pm, alternate Saturdays 8am – 12.30pm.Benefits for this Aftersales Manager role in Bolton are:

Employee Car Scheme (car lease + insurance all included from £80/month)
Private Medical Care (Vitality)
Annual Health Checks and free flu jabs offered
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
25 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.
Financial hub providing free financial guidance and support.
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave
Birthday VouchersAftersales Manager – Bolton - £43,000 Basic + Bonus