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The Company
A well established market leader in technical textiles, our UK headquartered client is an expert in the design and manufacture of high- performance fabrics catering for the demanding applications across a wide and diverse span of industries, including but not limited to: Defence, Automotive, Aerospace, Pharmaceutical, Food, Medical, Industrial and Filtration.
Job Summary:
The Internal Sales Administrator is a key role that supports the sales team by managing administrative tasks, processing orders, and driving growth within existing house accounts. This role ensures seamless communication across multiple departments, including (but not limited to) Finance, Technical, Purchasing, Planning, Production, Dispatch (Logistics), to deliver exceptional service to customers. The ideal candidate will have strong organisational skills, a customer-focused approach, and the ability to work effectively in a dynamic, fast-paced environment as part of a rapidly growing team.
Key Responsibilities:
Order Processing:
* Accurately process customer orders using Salesforce.
* Ensure all orders are entered, confirmed, and followed up with customers promptly, and addressing client driven schedule requests.
* Coordinate with production and logistics teams to ensure timely delivery of orders.
Customer Support:
* Handle incoming customer enquiries via phone, email, or other communication channels.
* Provide detailed information on product availability, pricing, and lead times.
* Resolve any issues related to orders, deliveries, or payments efficiently and professionally.
Sales Support and Growth:
* Provide a bridge between sales and marketing
* Assist the sales team with preparing quotes, proposals, and contracts.
* Maintain and update customer records in Salesforce, tracking interactions and identifying growth opportunities.
* Support the preparation of sales reports, forecasts, and other sales-related documents.
Account Management:
* Build and maintain strong relationships with key contacts within existing house accounts.
* Regularly review account performance, identifying opportunities for upselling or cross-selling products and services.
* Proactively reach out to customers with promotions, new product offerings, or solutions that align with their business needs.
Cross-Departmental Liaison:
* Act as a liaison between the sales team and other departments,
Documentation and Reporting:
* Help to keep a high level of quality information in Sales force, thereby maintaining accurate records of customer interactions, transactions, and sales activities for the sales team
Inventory Management:
* Communication bridge with planning to help communicate product availability for key accounts.
Ideal Qualifications:
* Proven experience in sales administration, account management, or a related role.
* Solid proficiency in Salesforce and MS Office (Word, Excel, Outlook).
* Strong organisational and multitasking skills with a keen attention to detail.
* Excellent communication and relationship-building skills, both written and verbal.
Work Environment:
This is an Office-based role with regular interaction with other departments.
This job advert outlines the key responsibilities and requirements for the role, but is not exhaustive. The full Job Description will be provided upon request