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Venrec are pleased to be recruiting on behalf of our client for Receptionists to join their growing team based in Maidstone, Kent 

The role entails (but is not limited to): 

Monitoring the practice appointments system 

Taking calls from patients and pharmacies 

Dealing with confidential information

Ensuring that health and safety guidelines are followed

Dealing with all requests for appointments or visits (both in-person and by Telephone) - ensuring that all requests are directed to the appropriate healthcare professional

Dealing with any repeat prescription queries and requests 

Filing, scanning, etc. 

Dealing with any requests from other members of staff and patients 

Liaising with the Ambulance service for any urgent referrals 

Escalating any complaints to the Team Leader or Operations Team Manager 

Registering new patients, temporary residents and immediately necessary patients 

Organising any referrals to District Nurses, Rapid Response when necessary 

Taking payments for non NHS services 

Ensuring that the reception area is kept clean and tidy 

Relaying patients results 

The successful candidate will have the following skills and experience: 

Previous experience working as an administrator or receptionist within a Healthcare setting would be beneficial 

Experience working within admin

The ability to follow instructions and processes 

Excellent communication skills, both written and verbal 

Excellent time management skills 

The rate of pay for this position is £11.50 per hour

Our client is happy for this position to be full time (37.5 hours per week) or part time (30 hours per week)