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OPERATIONS MANAGER - Dereham Leisure Centre
Full Time 40 hours

ABOUT US
Lex Leisure is a Community Interest Company (CIC) that has been established to build upon the legacy of two successful paralympic games in London and Rio, the Invictus Games and other sporting events that have helped to inspire persons with physical, mental or health related inequalities to be physically active.

JOB DESCRIPTION
The Operations Manager position is a key position in the Company. Carrying out continuous customer and staff relations services, the position provides the postholder with a genuinely rewarding experience and provides a springboard to a leisure management career in one of the most attractive and fast growing leisure management companies.

The Operations Manager will focus day to day on the following tasks:

To deputise for the Centre Manager as requested.

To act as a member of the Leisure Centre Management Team on a shift rota system, during opening hours of the Centre.

To ensure the Leisure Centre is always provided as a clean, high quality facility with exciting innovative services.

To ensure all Health and Safety procedures and responsibilities are carried out at all times.

To assist the Contract Manager/Centre Manager in providing appropriate staff training and development.

To be responsible for the provision of teaching and coaching courses for all areas of the operation, including recruitment and maintenance of a register of qualified coaches.

To ensure team meetings are conducted on a regular basis to drive service standards and continuous improvement within the Centre.

To achieve maximum levels of participation in all courses and activities. Monitoring cost effectiveness and highlighting and rectifying areas of low performance.

To produce performance records, statistics, targets and reports for programming and associated activities.

To assist in the marketing and publicity of all activities and events and develop distribution networks for promotional materials and merchandising of products.

To ensure sufficient staff are available for the safe, high quality functioning of the Centre.

To assist in the management of the Centre's quality assurance systems and procedures.

To act as a main key holder for the Centre and be responsible for opening and closing of the building and emergency call-outs.

To have a good understanding of the financial accounts system.

To help drive revenue and control expenditure so monthly targets are achieved.
The Candidate
It will be desirable that the post holder has a recognised qualification in Leisure Management, Sports Development or related subject.
The successful candidate will preferably have knowledge and skills in the Leisure or a related industry in a small/medium sized enterprise.
A First Aid at Work Qualification and National Pool Lifeguard Qualification are essential. A recognised Pool Plant Operators qualification is desirable or must be obtained within a set period if not held.

DBS
The position of Operations Manager may be classed as a regulated post and therefore may require a DBS Disclosure. Where the individual does not hold already hold a DBS Disclosure, it may be necessary for the postholder to be submitted for a DBS check