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Selexa Life Sciences are exclusively partnered with a leading global biotech client specialising in personalised healthcare, screening and diagnostics equipment.

The Clinical Customer Service Administrator will be the liaison between testing & diagnostics and physicians. This will include assigning clinical orders and working closely with patients to deliver superior customer service.

Role Responsibilities:

You will oversee progress of specific clinical testing orders and support clinical testing services across the UK Labs:

* Establish relationships with ordering physician centres’ personnel, facilitate patient sample submission, monitor testing and reporting process. Resolving their billing queries as quickly and efficiently as possible.

* Communicate processes with prospective ordering physicians to support U.K. commercial team in customer education.

* Facilitate communication with ordering physicians and provide materials and logistical information required for submission of patient samples within the Order Management System.

* Facilitate discussions between ordering physicians, internal teams, and consulting physicians as needed.

Support continuous improvements to customer-facing and internal administrative processes to enable advancement of company clinical services:

* Provide input on the documentation of customerfacing materials to support the launch of new technologies and testing kits

* Communicate feedback regarding improvements to internal systems used for clinical order management

Background & Experience:

* Degree or A Levels in Life Sciences preferred, but not essential

* 4 years experience in customerfacing, technical support or customer service

* 2 years experience ideally within a clinical or laboratory environment