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COMPETITIVE SALARY **
Job Description
Accountability
The Registered Manager is accountable to, and reports to the Director of Durham Tees Care Ltd, the individual receiving the support and the Care Quality Commission (CQC).
Role and Responsibility
The Registered Manager is legally accountable for the Regulated Activity of Personal Care, for which Durham Tees Care Ltd is permitted to provide to our Service Users through registration with the Care Quality Commission (CQC). Therefore the Registered Manager is responsible for maintaining CQC compliance and the day-to-day running of the service to ensure high quality care is provided to our Service Users and that staff are supported appropriately.
The Registered Manager is responsible for leading, coordinating and facilitating the support provided to the individuals we support, including the leadership and management of the staff team.
The role requires the ability to use initiative and work independently and creatively, providing support that enables the individual to develop and progress and have the quality of life they wish for.
The Registered Manager will be expected to fully participate in the on-call system operated by Durham Tees Care Ltd and complete on-call logs as necessary.
Main responsibilities
This list is not exhaustive.
To ensure the individual receives the highest quality of support in line with the values of Durham Tees Care Ltd the Registered Manager will be employed:
* To ensure that prior to service commencement, a holistic and person-centred initial assessment has taken place with the involvement of their representatives if desired/required.
* To devise and implement person-centred care/support plans for the Service User, including necessary risk assessments, risk management plans, goal setting and support guidelines to ensure the service is continuing to meet Service User needs and wishes.
* To work in partnership with the Senior Management Team to review person-centred care/support plans for the Service User, including necessary risk assessments, risk management plans, goal setting and support guidelines to ensure the service is continuing to meet Service User needs and wishes.
* To review and develop best practice within the organisation, ensuring compliance with regulatory requirements.
* To allocate resources and monitor performance to ensure high quality care is delivered.
* To manage all aspects of the staff team and provide clear leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
* To ensure communication is effective with the Service User, their family, friends, other Registered Manager and relevant health professionals.
* To work using initiative, in partnership with external professionals and multi-disciplinary teams (where required) to find proactive solutions and ideas which ensure positive and consistent reactive strategies are in place to support the Service User.
* To ensuring the adherence and implementation of Durham Tees Care Ltd policies and procedures, as well as external policies relevant to the organisation, in line with compliance requirements.
* To arrange and chair regular team meetings for each service with all staff concerned.
* To ensure any concerns regarding the Service User, and/or any safeguarding concerns are reported to the Director and the Designated Safeguarding Lead (where this is not the Registered Manager) at the earliest opportunity. Where the Designated Safeguarding Lead will be the Registered Manager, to ensure reports and concerns around safeguarding are reported to the necessary external agencies as per the Safeguarding Policy and investigated in a timely fashion.
* To make the necessary Statutory Notifications to CQC as and when required.
Key Duties
This list is not exhaustive.
Key Duties include:
Manage the day to day running of the service.
Ensure the organisation is providing and excellent service.
Be responsible for the safe delivery of the service in line with CQC regulatory requirements, legislation, policies and procedures and best practice.
To keep up to date with training and development in order to be up to date with the law, best practice and changes in policy, CQC regulations and government legislation.
Apply knowledge to day to day management and delivery of the service.
Understand and monitor health and safety in the workplace and in Service User homes.
Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the service.
Effectively record and investigate complaints, concerns and incidents.
Carry out audits and monitoring processes relating to the quality of the service, using findings to make improvements to the service.
Be able to work flexibly and outside of office hours to ensure the safety and wellbeing of Service Users.
Promote the human rights of each Service User, keeping them at the centre of all decisions regarding them and their care.
Ensure that all information about Service Users and staff is kept secure and confidential.
Promote an open culture within the service and work to enhance working relationships within the team to facilitate the smooth running of the service.
Ensure that there are sufficient numbers of staff who are suitably trained and skilled.
Working with the HR Manager (where applicable) to recruit, induct, train and develop members of staff at all positions.
Implement policies and procedures to manage matters of absence, disciplinary, capability and grievance.
Lead regular team meetings, supervisions, annual appraisals and the overall monitoring of staff performance including competency checks.
Ensure all emergency on-call issues are dealt with effectively, covering calls directly or indirectly when staff are sick.
Promote the business.
Attend external meetings and represent the service in a positive manner.
Participate in the growth and development of the business, working with the Senior Management Team to achieve targets and deliver within budget.
Provide weekly, monthly, quarterly and annual reports to the Director of Care.
Complete regular monthly audits of client and staff files.
Experience (Essential)
Experience managing a service and/or team regulated by the CQC.
Experience recruiting and inducting new staff.
Experience in assessment and care planning.
Experience of providing person-centred support to individuals
Experience of working positively with families and health professionals.
Skills (Essential)
Excellent knowledge of the requirements and fundamental standards as regulated by CQC.
Be able to work professionally and deal with emergency, complex and difficult situations.
Excellent communication skills and ability to maintain confidentiality.
Good time management and organisational skills.
Ability to use initiative and work independently as well as in partnership with peers.
Ability to delegate.
Ability to motivate and lead a staff team and manage difficult situations calmly and effectively, including conflicts that may arise.
Ability to work flexibly.
Commit to own professional and personal development.
Excellent planning and forward thinking.
Good literacy, numeracy and computer skills.
Ability to envisage what a good quality of life looks like and assist the team at all levels to support Service Users to achieve it.
Attributes (Essential)
Be able to establish and maintain effective working relationships.
Be genuinely caring, kind, compassionate and respectful towards others.
Patient and even-tempered.
Displays warmth, empathy and understanding.
Reliable and flexible.
Must not have any criminal convictions.
Be approachable and a good listener.
Always strives for improvement.
Creative thinker.
Copes well under pressure.
Good people management skills.
Qualifications (Essential)
To hold a Level 5 in Leadership and Management in Adult Social Care or be Willing to complete a Level 5 in Leadership and Management in Adult Social Care if not already possessed.
Mandatory Training as part of the commitment towards own professional and personal development.
Additional Requirements (Essential)
This post is subject to an Enhanced Disclosure and Barring Service (DBS) check with satisfactory clearance.
This post will require a Registered Manager Application to the CQC, for which you will be supported to complete.
Full driving licence, MOT certificate and business class insurance certificate MUST be provided