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Arcas Technology are currently partnered with a leading Insurance company based in Birmingham. They are looking for a n experienced IT Support Engineer to join their business on a permanent basis. The successful candidate will be responsible for maintaining IT infrastructure, managing hardware and software, providing technical support, and optimising network performance.

Key Responsibilities:

* Manage and provision corporate devices using Microsoft Intune, Autopilot, SCCM, and Active Directory.

* Administer Microsoft 365, including Exchange, Teams, Azure/Entra, and Active Directory.

* Build and configure corporate devices using Autopilot, SCCM, and direct domain join methods.

* Monitor network performance and troubleshoot LAN, WAN, VPN, and firewall issues.

* Perform hardware maintenance and troubleshooting, including Dell-certified repairs.

* Set up and support AV equipment from vendors.

* Develop IT and user-facing documentation to streamline processes and enhance onboarding.

* Provide end-user training and technical support to improve overall IT service efficiency.

* Assist in implementing new hardware and software solutions to enhance IT operations.

* Ensure data security and perform regular backups of important corporate information.

* Collaborate with cross-functional teams to drive IT projects and process improvements.

Key Skills:

* Hardware maintenance and troubleshooting.

* Software installation, configuration, and deployment.

* IT asset management and database maintenance.

* Endpoint management and device provisioning (Microsoft Intune, Autopilot, SCCM).

* Microsoft 365 administration (Exchange, Teams, Azure/Entra, Active Directory).

* Windows Server administration (user management, group policies, troubleshooting).

* Network monitoring, troubleshooting, and performance optimization.

* Experience with AV equipment setup and support.

* Strong documentation and process improvement skills.

* Customer service, end-user training, and technical support experience.

* Project management and collaboration with cross-functional teams.

If you are a motivated IT professional with a strong technical background and a customer-centric approach, please forward your CV to Andy at Arcas Technology