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Assistant Domestic Abuse Practitioner

£8,923 a year

Stoke on Trent

Part Time – 15 Hours per week

Permanent

You’ll work with the team to deliver high quality support and accommodation to people fleeing domestic abuse, including their children. You will be the first point of contact for external enquires, referrals, admissions and to the residents residing in the refuge accommodation.

Job requirements

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Ensure customers feel welcome when they first move in and they are fully aware of the support they can access as well as their responsibilities within the accommodation,

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Provide customer-focused practical and emotional support.

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Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.

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Maintain customer focused safety plans and risk management plans to keep the customer and their family safe, all while keeping accurate records.

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Be the first point of contact at refuge and respond to any issues or emergencies in both the refuge setting.

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Assess any risk or safeguarding issues and respond appropriately, making sure that incidents are recorded appropriately.

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Support the team to meet void targets by turning rooms around ready for new customers to move in.

What we’re looking for

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A good standard of education, for example GCSE English and Maths or equivalent.

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Good ICT skills and familiar with Microsoft office.

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Experience of handling personal data, working in line with GDPR.

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Someone with weekend availability, able to work every Saturday and Sunday from 8.30am - 4.30pm

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A genuine understanding of people in abusive relationships. You’ll be their voice so you’ll need great communication skills to provide them with the best support to keep them safe.

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Great problem solving skills and the ability to think quickly on your feet.

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Able to work independently and remotely, being self-motivated with great time management. You’ll be able to meet deadlines and make and keep clear factual recordings of information.

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Hold Honeycomb Group’s missions and values and let them be at the heart of everything you do.

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You’ll need a full UK driving licence and a vehicle suitable for business use.

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DBS check.

We will interview as we go so may close this vacancy early if we find the right candidate.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

#DomesticAbuse #RelationshipAbuse #StokeonTrent #JobsThatGiveBack #AssistantDomestic

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Glow is the catalyst for change in our community and our sector. We’re working to systematically impact the way our region and our sector addresses abusive relationships. Everything we do is driven by a deep desire to change the future of relationships for the better. This is the start of something great