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Territory Manager
Mission: Change the lives of adult smokers by promoting IQOS, a reduced-risk heated tobacco product. Lead a team of 5-10 Field Sales Executives (FSEs) to drive sales and awareness within a controlled environment.
Role Overview:
As a Territory Manager, you’ll manage, coach, and motivate your sales team, ensuring high performance and delivering exceptional customer experiences. This field-based role requires strong communication, leadership skills, and a commitment to helping your team succeed.
Key Responsibilities:
Performance Management
* Plan and submit weekly schedules to ensure team efficiency.
* Monitor and drive regional targets and sales averages.
* Identify underperformance causes and implement improvement plans.
* Track daily performance and address concerns promptly.
* Minimize absenteeism by addressing issues quickly.
Quality & Retention
* Champion exceptional customer experiences and balanced sales quality.
* Ensure the value proposition is clearly communicated by your team.
* Maintain high standards through mystery shop results and customer journey checks.
People Management
* Lead by example in all aspects of the FSE role (pitching, selling, coaching).
* Deliver impactful sales training and develop team sales techniques.
* Onboard new starters with tailored performance plans.
* Build team morale, encourage healthy competition, and celebrate successes.
* Manage team equipment, ensuring readiness and accuracy.
Relationship Building
* Build trust with FSEs, retailers, and field teams.
* Bridge communication between head office and frontline staff.
* Address morale-impacting issues proactively.
Data & Reporting
* Submit accurate daily reports on time.
* Master reporting systems to analyze regional data and trends.
* Provide high-level training on reporting platforms to your team.
Issue Escalation
* Act as the first point of contact for team queries, resolving or escalating issues efficiently.
* Troubleshoot effectively before involving senior stakeholders.
Requirements:
* Valid driver’s license and access to a car.
* 2+ years of sales experience, with 1+ year in sales management.
* Proven ability to achieve targets and foster relationships.
* Strong work ethic, communication, and organizational skills.
* Full-time availability (8 hours/day, 5 days/week).
What’s in It for You?
* Competitive bonus structure.
* Corporate expense card for business costs.
* Paid five-day training covering company, product, systems, and role expectations.
* Pension scheme.
*Please note - A full job spec can be sent on request