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Damp and Mould Manager
South East London
£62K - £65K
Repairs & Maintenance

Daniel Owen are proud to be representing a leading Housing Company in the South East London area who are looking for a brand new Damp and Mould Manager to join their team.

Duties:

Be the strategic lead for the management of all damp and mould cases, applying a customer focused service and ensuring all cases are structurally managed to completion.
Develop and guide the new team to ensure a high standard delivery of core services.
Manage two damp and mould surveyors, two administrators and have oversight of the specialist in house D&M operatives.
Embrace a zero tolerance to D&M and ensure that the outputs align with legislative standards.
Be aware of new guidance and or legislation and adapting processes to ensure we meet the statutory obligations and ensure customers feel safe in their homes.
Identify trends in D&M occurrences and focus on permanent solutions prevent re-occurrence.
Work closely with Housing Team to ensure that issues are managed collectively in resolving and dealing with customer issues.
Responsible to the Head of Property for the achievement of key performance targets, the provision of monitoring reports and action plans in line with objectives.
Take a lead role in setting and monitoring/control of maintenance budgets and contribute to Value for Money efficiencies.
Procure partnering contractors for the delivery of complex D&M remedial works.
Manage contractor performance in line with KPI requirement and SLA with service departments where appropriate.Key Knowledge:

At minimum 5 years' experience in property maintenance
Experience of successfully managing a technical team
A thorough understanding of the causation of damps & mould and both traditional and innovative remediation solutions
A proven track record of successfully delivering and embedding new projects
Demonstratable experience of root cause analysis and diagnosing complex building defects
An understanding of building pathology and design
Demonstratable experience of procuring contracts and knowledge of applicable routes to procurement
An ability to review current working practices identifying efficiencies and implementing new processes
Experience of managing performance of contractors using contract management frameworks
Demobilisation and mobilisation of contracts
Excellent customer care skills
Awareness of HHSRS applications and surveysIf this sounds like a role that suits your profile, then feel free to get in touch