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Job Title: Customer Care/Service Coordinator
Location: Northampton

About the Role:
We are recruiting on behalf of a leading national housing developer for an experienced Customer Care/Service Coordinator based in Northampton. This is an exciting opportunity for a driven individual to join a reputable company that is known for building quality homes and delivering top-tier customer service.

As a key player within the customer care team, you will be responsible for ensuring homeowners receive exceptional support throughout their post-purchase journey. This role requires strong organisational skills, attention to detail, and a passion for problem-solving, making it perfect for someone who thrives in a dynamic and fast-paced environment.

Key Responsibilities:

* Act as the first point of contact for homeowners post-completion, handling queries and complaints with professionalism and care.

* Efficiently coordinate and schedule service appointments, repairs, and maintenance between customers, site teams, and contractors.

* Manage and resolve issues in a timely manner, ensuring customers are regularly updated and satisfied with the outcomes.

* Maintain accurate records of all customer interactions, service requests, and resolutions using CRM systems.

* Liaise with site managers, contractors, and internal teams to ensure effective communication and swift issue resolution.

* Monitor outstanding tasks and follow up to ensure timely completion.

* Assist with the preparation of reports on customer care performance.

Key Requirements:

* Previous experience in a customer service or service coordination role, ideally within construction, property, or housing development.

* Strong communication skills and the ability to handle customer concerns effectively and professionally.

* Exceptional organizational and multitasking skills with the ability to prioritize effectively.

* A proactive, problem-solving mindset and a passion for delivering excellent customer service.

* Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with CRM systems.

* Knowledge of housing development processes is advantageous but not essential.

What’s on Offer:

* Competitive salary and benefits package.

* Career development opportunities within a well-established national developer.

* A positive, team-oriented work environment.

* Ongoing training and support to help you excel in your role