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Customer Loyalty Specialist – Move Team and Feedback Management Team

Newcastle Upon Tyne

Full-time

Salary: £22,500 - £24,500 basic per annum + up to £4,800 (OTE £27,300)

Working Hours: Full Time, 37.5 hours per week

Holidays: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidays

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

We are looking for a Customer Loyalty Specialist to join our new move team here in Newcastle. You will be working as part of a big diverse team.

Main Duties:

Ensure a superior customer experience in all interactions.

Manage move requests and coordinate the necessary services.

Conduct outbound calls to address any pending move requests.

Follow up with customers through outbound calls to ensure satisfaction.

Cultivate new leads from customers vacating their properties.

Promote engagement with potential customers by showcasing our products and services.

Call customers who had an interaction with any of the other areas of business and filled out a service feedback survey

When customers had a negative experience take ownership to find a successful resolution for the customer and convert them into promoters of our services.

What we are looking for:

6-12 months’ experience in customer service / call centre environment.

Customer oriented, genuine passionate about customers' security and safety.

Ability to multitask effectively whilst keeping a high level of service quality.

Excellent communication skills with problem solving attitude.

Outgoing and dynamic personality to engage with customers to provide us new leads.

Strong computer and MS office skills

Hard working and willing to embrace new opportunities in the short and long term.

Team player, with a willingness to join an already successful team environment

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.

Satisfy your cravings at our onsite coffee shop and our canteen

Stay active with discounted gym and health club memberships.

Access private healthcare with BUPA and MediCash cash plan.

Unlock a world of freebies and discounts with PerkBox.

Earn cash rewards through our employee referral program.

Enhanced maternity and paternity scheme.

Enjoy discounts on our alarm systems.

Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates