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Customer Service Representative
ScottishPower HQ, Glasgow (Office Based)
37 hours per week on a Full Time basis.

Scottish Powser are currently looking for Customer Service Representatives to join the Power Cut Emergency team based in Glasgow City Centre.

It is a contract role initially for 4 months but could be extended.

In this fast-paced role, you’ll be at the forefront, swiftly responding to large-scale events such as storms and power disruptions. Your ability to stay calm under pressure, provide prompt solutions, and offer reassuring support will not only resolve immediate concerns but also reinforce our commitment to brilliant customer service.

What you'll be doing

You will be the lifeline for customers during power outages. Your role involves handling inbound customer contacts, swiftly addressing customer concerns, and making outbound calls to provide updates and reassurance during ongoing incidents.
You’ll play a pivotal role in supporting our vulnerable customers, and offering the extra care they need.
You’ll be supporting customers across multiple channels, ensuring consistent and kind communication, no matter the platform.
This role is not just about managing calls; it’s about caring for customers and being the reassuring voice when our customers need it the most. In this vital role, your exceptional listening skills will be key.

Your goal will be to resolve issues promptly, so every customer feels heard, valued and satisfied. We’re looking for someone who can navigate these challenges with enthusiasm and efficiency, making every interaction a positive and memorable experience.

Because we’re an Emergency Call Centre, we’re open 365 days a year always on hand to support our customers. During big events such as storms, our phone lines are buzzing. We need everyone to pitch in, making sure that faults are logged immediately, making sure customer service standards remain high, whatever the weather.

Working Patterns Available
Our Operational hours are 24 hours/365 day a year
We offer an 8-week rotation working 5 days over 7 between the hours of 8am and Midnight and will include some weekend work in the rotation.

For more information please email (email address removed)