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Digital Empowerment Officer (Community Engagement)

£28,718 to £31,909 per annum plus Excellent Benefits

Home Based covering Matlock, Ashbourne, Leicester, North Warwickshire and outskirts of Birmingham

Permanent, Full Time

Can you help to empower communities by championing the difference that digital inclusion can make?

We are currently recruiting for a Digital Empowerment Officer to join our Community Engagement team. As a Digital Empowerment Officer, you will lead in the coordination, development and delivery of digital inclusion projects, initiatives and activities for Platform customers and communities.

This is a role where you will be active in our communities promoting the use of our digital platforms, tackling barriers to digital exclusion, and helping to improve digital skills. Within this role, you will be building on the existing successes with the team and will receive support from your colleagues to be successful in the role.

The Digital Empowerment Officer will be responsible for supporting communities around the Midlands including Matlock, Ashbourne, Leicester, North Warwickshire and outskirts of Birmingham. Any required travel will be reimbursed in line with our current policy and current Inland Revenue Mileage rates.

What you can expect from the role

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Working with communities to promote the use of Platform’s digital services and customer portals.

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Working with internal stakeholders, you will be a digital specialist for project teams who are looking to understand the technological implications from the customer’s perspective.

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Working with external stakeholders and partners, developing relationships with Digital Champions Volunteers to help further promote the digital services.

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Producing marketing material for a range of digital and online training, events and initiatives through a variety of different methods, such as newsletters, blogs, social media etc.

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Playing a pivotal role in the testing and piloting of digital and Internet ready products.

What we are looking for in you

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A good understanding of how digital inclusion can help people and enthusiasm for digital solutions.

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You will be a people person; communication will be key to this role not only for working with our customers but also for working with external stakeholders.

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Experience of working in a customer engagement, community or voluntary environment would be preferred.

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A patient and empathetic approach.

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Proven ability to actively identify new ways to engage successfully with customers and communities.

Due to the nature of the role the successful applicant will have a DBS check carried out before commencing employment.

The successful applicant will also need to be able to drive and have access to a vehicle. Whilst part of the role will be home-based you will be expected to regularly travel to the communities around the Derbyshire Dales, Leicester and the outskirts of Birmingham.

Some of our great benefits include:

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Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave

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Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

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Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts

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Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more

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Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)

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Learning and Development opportunities

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Salary sacrifice electric vehicle scheme and cycle to work scheme

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Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

The Company

Join us and find your purpose at Platform!

Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people’s lives.

You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.

We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.

Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.

If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.

Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all