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Parts Advisor
Basic £28k, OTE £35k
Rochford
Permanent/Full Time
Working Hours: Monday to Friday / Rota’d Saturdays
Our client, a franchised dealership in the Rochford area, is on the lookout to recruit an experienced Parts Advisor to join their busy team. If you are interested in finding out more – please contact us today!
Duties & Responsibilities:
* Responding to customer queries and complaints in an efficient and professional manner
* Escalating customer issues with senior parts advisors and management when the need arises
* Adhering to company policies and procedures when interacting with customers
* Following up on customer calls to ensure that that customers are satisfied
* Staying up to date with products, services and policies by attending training sessions
* Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information
* Upselling products and services where possible and actively working towards reaching sales targets
* Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
* Parts look up and pre pick customer orders
Your Background & Skill:
* Proven experience as a Parts Advisor within the motor trade.
* Knowledge of vehicle layout, parts catalogues and computer stock lists.
* Stock control experience.
* Excellent communication skills.
* Ability to work towards deadlines.
* Committed to delivering excellent customer service.
* Confident and professional.
* To include Trade enquiries on the phone & face to face.
For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy