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Monday to Friday, 9am-5pm

South East London – Hybrid Working

Are you passionate about delivering exceptional service and making a difference? We’re looking for a Homeownership Coordinator to be the friendly face and go-to expert supporting the team, our Leaseholders, Freeholders, and Shared Owners.

What you’ll be doing:

* Be the first point of contact for homeowner queries—helping residents get the answers they need.

* Support site visits, resident meetings and important tribunal cases.

* Help resolve queries and complaints with professionalism and care.

* Raising purchase orders, and keeping systems updated so everything runs smoothly.

* Manage Section 20 requests and observations, ensuring they are logged and allocated to the team, making sure we stay on top of legal timescales.

What success looks like:

* Residents feel supported, informed, and valued.

* Smooth day-to-day running of our Homeownership Team.

* Payments made on time and suppliers set up correctly.

* Strong relationships with stakeholders that help deliver seamless services.

* Living and breathing Peabody values every step of the way.

About you:
You’re a natural communicator—confident, approachable, and professional. You’ve got a knack for solving problems and a passion for great customer service. Housing or property experience? Even better!

Skills you’ll bring:

* Strong communication (written and verbal).

* Customer service or housing experience.

* Resilient when handling complex resident queries.

* Organised, great at managing your time and deadlines.

* Confident using multiple IT systems.

This role requires a minimum of two days a week working at our Westminster Bridge Road office.

Here are just a few of the benefits of working at Peabody:

* Flexible and hybrid working

* 30 days’ annual holiday, plus bank holidays

* two additional paid volunteering days each year

* flexible benefits scheme, including family friendly benefits and access to a discount portal

* 4 x salary life assurance

* up to 10% pension contribution

Closing date: 3rd April 2025.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer