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Our client, who is a Freight Forwarding company in the UK is part of a global and multi-cultural Group offering worldwide services. It has revenues of 3 billion Euro’s and more than 8000 employees working around the world.
The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Key Responsibilities:
* Completion of end-to-end forwarding activities as the individual role requires.
* Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
* Work closely with internal and external customers.
* Focus on customer service.
* Use of Cargo Wise /MS office as requested.
* Ensure invoicing, job costing, milestone are updated within the required timeframe.
* Month end department compliance
* Customs Entries
* Cost control
* Assist team colleagues where required.
* Ensure all reports including internal and customer specific are completed within the deadline.
* Resolve queries from customers and suppliers.
* Ensure Best Practice models are adopted.
* Work closely with the Operations manager for Internal and external rates reviews.
* Remain in contact with customers and suppliers to maintain relationships.
* To take part in customer reviews when required to build up visibility and relationships with customers.
* Assist sales and management with customer development.
* Maintain clean desk policy.
* Operate within companies QA system.
* Any other tasks as directed by their supervisor or Line Manager
Skills Required:
* Result-oriented and driven to achieve goals and meet targets.
* Problem solving skills.
* Ability to read and understand an SOP.
* Customer service driven.
* Deep knowledge of the financial contexts the business exists within
* Profitability and result-oriented and always looking for improvement in our business processes.
* Team oriented.
* Quality focus.
* Flexible in approach and happy to work shifts as required including weekends.
Please apply now if you would like to learn more about this role.
Thank you and good luck