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Loss Adjuster
Fully remote but travel across the South East will be required
Monday-Friday 9am-5pm (35 hours per week)
Salary negotiable dependant on experience plus bonus
As a result of continued development and growth, we are looking to recruit a Loss Adjuster to cover claims in the South East, the role will be home based with travel across the South East.
You will use your technical knowledge and experience to proactively investigate liability claims and report thereon, in compliance with prevailing client requirements/service standards and providing exceptional customer service throughout.
The role requires you to investigate legal liability, policy liability and quantum, gathering evidence to support your recommendations in a timely manner and in compliance with client requirements. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.
Loss Adjuster duties:
* To demonstrate a high level of technical quality and service delivery
* To provide exceptional customer service at all times
* To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
* To manage a caseload of liability claims
* To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
* To work closely with the Ireland liability team, ensuring that service is delivered to the highest possible standard
* To promote and support the TCF principles
* To ensure adherence to contractual / Client SLA’s and KPI’s
* To be accountable for the satisfactory resolution of any issues
Key skills
* Excellent degree of knowledge of Liability related claims and principles
* Excellent communication skills, both oral and written
* Good degree of IT competency and literacy
* Demonstrate personal and professional integrity and lead by example
* Ability to work and contribute positively as part of a team and in isolation
* Ability to work accurately under pressure, adhering to deadlines and service standards
* Ability to maintain a flexible approach at all times
* Minimum Cert CILA / CII, or willing to work towards
* Minimum 5 years liability claims experience, including 2 years in an external adjusting role
Loss Adjuster Package:
* Competitive salary
* Enhanced contributory pension
* Performance related bonus
* Flexible benefits
* Enhanced family leave
* Electric car scheme
* Car allowance
* Voluntary benefits schemes
* Birthday holiday
* Share purchase scheme with interest free loans
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