Login to Apply

Debt Collections Services UK Ltd (DCS) are looking for a new dedicated Customer Service / Collections Advisor to join our growing team
Customer Service / Collections Advisor
Wakefield, WF5 9TP – office based
* Full time, permanent
* Salary from £23,540 to £30,000 per annum dependent on experience
* Office hours: 8am – 6pm (Monday – Thursday) 8am – 5pm (Fridays)
* Split shifts: 8am – 4pm and 10am – 6pm
* One Saturday a month (10am – 2pm)
Please Note: Applicants must be authorised to work in the UK, No agencies please
Customer Service / Collections Advisor - Why us?
Joining the DCS Team means being a part of a supportive and rewarding environment. We can offer the Customer Service / Collections Advisor:
* 25 days holiday plus bank holidays
* Company pension scheme
* Annual bonus
* Opportunities for continued professional growth
* Free on-site parking
* Health Insurance after 12 months employment
The Company
Debt Collections Services UK Ltd (DCS) collaborates with businesses nationwide to recover funds owed to our clients. Our commitment to a genuine “no win no fee” promise reflects our confidence in achieving successful outcomes.
We tailor our services to meet client needs, working seamlessly with their credit control departments to enhance cash flow and reduce debtor days. Our services include the collection of both Business to Business and Business to Consumer debts on behalf of our client, both regulated and non- regulated accounts.
Customer Service / Collections Advisor - The Role
As our Collections Advisor, you’ll be the frontline of our customer interactions, helping to manage accounts and resolve queries. Your role will be crucial in maintaining our high standards of customer service and ensuring client satisfaction.
Key Responsibilities:
* Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries
* Contact customers when accounts fall into arrears
* Address customer queries related to financial difficulties
* Handling difficult conversations in a sensitive and professional manner
* Handle incoming mail/post related to customer queries
* Liaise with clients to provide updates and information
Our Ideal Candidate
We’re looking for someone who is customer-focused and has a strong credit control or customer service background. You will also have:
* A minimum of two years’ experience in Credit Control or Customer Service
* Strong attention to detail and data accuracy
* Excellent IT skills.
* Good telephone manner - can communicate effectively and professionally
* A logical thought process to resolve queries.
* Excellent organisational skills to manage personal workload, phone calls and queries.
* Ability to work on own, demonstrating drive and initiative.
* Team player, willing to share ideas and techniques with other team colleagues to improve the business.
* Flexibility and adaptability to meet business needs
Other suitable skills and experience include Customer Service Advisor, Collections Advisor, Account Manager, Credit Control, Debt Recovery Agent, Customer Success Manager, Customer Care Coordinator, Collections Specialist