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Customer Relations Co-ordinator

Are you a people person with a knack for building strong relationships? Do you thrive in fast-paced environments and love the thrill of driving sales success? If so, we have the perfect opportunity for you!

Building on our successful reputation in the logistics sector, we pride ourselves on being more than just recruiters – we’re also one of the UK’s largest Driver CPC training providers. In 2024, we have successfully delivered over 200,000 training days, solidifying our position as market leader and demonstrating our dedication to excellence in the logistics training sector. We receive excellent customer satisfaction reviews which means the people you speak to are happy to talk to you about Driver Hire Training.

As a result of our continuing success, we are looking for a dedicated Customer Relations Co-ordinator to join our team. In this role, you will contact our customers and prospects, ensuring we provide exceptional service and help us continue to grow.

What the role involves:

As a Customer Relations Co-ordinator, you will:

* Make service calls to existing customers to ensure we are delivering a quality service.

* Contact our customers and inform them about our additional services and establish interest.

* Schedule appointments for our sales representatives to follow up.

This role is perfect for someone with an excellent telephone manner and a bubbly personality. Full training will be provided.

Other key responsibilities:

* Build and maintain strong customer relationships by understanding their needs and providing exceptional service.

* Act as a liaison between the sales team and customers to ensure seamless communication and a positive experience.

* Support and follow up on generated leads and marketing campaigns.

* Collect and act on customer feedback to inform sales and marketing strategies.

* Handle inbound email requests promptly and professionally.

* Update the CRM system accurately.

* Support DRM wider stakeholders.

What do you need to be successful?

To thrive in the Customer Relations Co-ordinator role, you’ll need:

* Proven experience in customer relations or sales support roles.

* Excellent communication and interpersonal skills.

* Strong problem-solving abilities and a customer-centric approach.

* Ability to work independently and as part of a team.

* Proficiency in learning CRM software and/or other sales software.

* High level of organisational skills and attention to detail.

* A proactive attitude and a drive to achieve results.

Why work for Driver Hire?

As a new Customer Relations Co-ordinator, you can expect:

* A competitive salary (£24-26k p.a.).

* Hybrid working.

* Free on-site parking.

* Free lunch once a month during company all-hands days.

* Comprehensive benefits package including retail and gym discounts, virtual GP service, and various healthcare reimbursements.

* 33 days holiday (including Bank Holidays), plus an extra day off on your birthday.

* An optional paid day off every year to volunteer in your local community.

* Opportunities for professional development.

* A supportive and dynamic work environment with a focus on teamwork and collaboration.

How to apply?

If you are ready to take your career to the next level and be part of a company that values your contribution, we would love to hear from you! Join our team as a new Customer Relations Co-ordinator, apply today and become a key player in our dynamic sales team.

Please note, we aim to get back to successful candidates within 14 days. If you haven’t heard from us by then, unfortunately, you have been unsuccessful on this occasion