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Client Experience Manager

Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 8am and 6pm

Location: Home based, fully remote 

Salary: £50,000 per annum

SUMMARY 

As the Client Experience Manager, you will play a pivotal role in ensuring that Medigold Health’s clients have an outstanding experience with our company. You will provide leadership to the team responsible for overseeing the implementation of occupational health contracts and services, with a particular focus on the setup of new clients on our systems, the exit of clients who leave and the maintenance of client accounts. This role ensures that all processes are seamless, efficient, and compliant with relevant regulations and standards. Ensuring the team provide a positive onboarding and exit experience for clients, involving the appropriate stakeholders (both internal and external). You will need to provide regular updates to the business on current ongoing implementations, exits and any project work the team are undertaking.

REQUIREMENTS FOR THIS ROLE 

Degree level education or equivalent experience in Business, Implementation or a related field.
Experience of managing a team.
Passion for delivering exceptional customer service and creating a positive client experience.
Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print and via the phone) to all levels of internal and external stakeholders.
Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors and key client stakeholders.
Influencing – must have the ability to influence key decision makers internally and externally.
Time and Diary Management – must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, Medigold Health sites and working from home, where appropriate.
Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential.
The ability to work under pressure and meet multiple deadlines in line with client and business requirements.

CORE SKILLS & BEHAVIOURS 

Exemplary Customer Service skills
Able to manage and encourage a team 
Highly Organised 
Adaptable and able to embrace change 
Time planning and priority setting 
Strong attention to detail 
Exemplary communication and presentation skills 
Demonstrate Relationship Management skills 
Decisive Thinker 
Project Management experience 
Ability to influence 
Strong problem solving and analytical skills 
Flexible 
Ability to multitask and prioritise
Responsible 
Well Organised 
Professional in appearance and approach 
Proactive 
Trustworthy and Honest 
Calm under pressure 
Willing to learn new skills
Efficient 
Enthusiastic and Proactive 
Possess a positive can-do attitude

HOW TO APPLY

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