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We’re hiring for a Customer Support Manager to join an industry-leading company in CNC technology at their site based in Leamington Spa.

This is a dynamic tole that will see you managing service engineers, resolving customer issues, and driving continuous improvement.

What’s on offer?

* £60,000 - £70,000 per year

* Monday - Thursday 8:30am - 5:30pm (early finish on Fridays)

* 25 days holiday (plus bank holidays)

* Life assurance and Vitality health insurance

* Discounts at gyms and retailers across the country

* Company vehicle provided

* Full-time, permanent role with occasional travel and overnight stays

What will you be doing as a Customer Support Manager?

* Managing and supporting the field-based Service Engineers and office-based Technical Helpdesk team

* Overseeing the allocation and scheduling of engineers to meet customer needs

* Providing hands-on support for major service issues, including diagnosis and root cause analysis

* Reviewing and resolving escalated service invoices and queries

* Monitoring and addressing quality control issues on machine tools

* Ensuring compliance with UKCA/CE requirements for machine tool modifications

* Conducting customer site visits to ensure satisfaction and resolve issues

* Identifying training needs for Service Engineers to expand their skills

* Promoting continuous improvement within the service department

What do you need?

* Proven experience managing a large team in a fast-paced environment

* Strong leadership and problem-solving skills

* Proficiency in IT systems and reporting tools

* Full UK driving licence with no more than 6 points

* Background in machine tools or engineering (desirable)

Don’t miss this opportunity to advance your career with a company that offers excellent benefits and the chance to lead a talented team. Apply today for consideration or speak with Adam at KPJ Group for more information.

KPJ Group are a specialist Recruitment Consultancy with more than 40 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted