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Complaints and Insight Officer
Sutton
£15 per hour
Full Time Contract

Novax Recruitment is actively seeking a Complaints and Insight Officer based in Sutton. This is a contract role working full time.

The job:

Be responsible for supporting the clients complaints improvement project and the steps required to meet the Housing Ombudsman complaints handling code and new LGSCO complaints handling code.
Be involved in the interrogation of past and current complaints data for errors, corrections, themes, intelligence, insights and benchmarking to provide feedback to the Customer Care team and Project Board.
Provide administrative support to the project board, produce ad hoc and support planned reports as requested.
Interrogate data to identify trends, risks, themes for reporting and for service improvement.
Support the Complaints Project Board including some preparation of Board materials, note taking, drafting minutes and taking forward action points.The candidate:

Experience in a similar role essential.
Experience writing and drafting reports.
Experience in improving complaint procedures in line with policies and handling codes.
Public sector experience/housing sector experience preferred.How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on (phone number removed)