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Application Support Specialist

Location: Hybrid (Home & Worcestershire based office)
Hours: 30 - 37.5 hours per week, Monday to Friday
Salary: Competitive, based on experience

About Us

Our client is a market leading business who are looking for a Application Support Specialist to help us maintain, optimise, and improve our IT systems and business applications.

The Role

As an Application Support Specialist, you will support the maintenance of the IT systems and business applications that keep the operations running smoothly. You'll be part of a team responsible for troubleshooting, system integration, data management, and supporting Microsoft and cloud-based applications. This is a multi-functional role where you'll play a key part in ensuring our applications work efficiently while also supporting system improvements.

Key Responsibilities

Application & System Support
Support the ERP with various business applications.
Microsoft Applications & CRM Support - Assist with MS 365, CRM, and other business-critical applications.
Data Management - Handle CSV data uploads for updates and process enhancements.
Automation & System Enhancements - Work on improving workflows and automation, advising on best practices.
2nd Line Support - Help the team with onsite troubleshooting and general technical support.
Develop and maintain support materials.

What We're Looking For

Experience in IT admin and support.
Experience with Microsoft 365.
Problem-solving mindset - ability to identify system inefficiencies and propose improvements.
Experience with creating, handling, and updating data using CSV files.
A self-starter who can work independently and enjoys making strategic decisions.Advantageous

knowledge of ERP systems (NetSuite preferred) and API integrations.
Any experience training teams on Microsoft 365 would be highly advantageousAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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