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Job Title: Customer Collections Team Leader
Location: South Manchester, UK (Conveniently located near train station)
Working Hours: Monday to Friday, 09:00 - 17:30 (37.5 hours per week)
Salary: Competitive salary, plus discretionary annual bonus

Role Overview We are looking for a Customer Collections Team Leader to lead our clients loan collections team in delivering exceptional customer experiences throughout the lifecycle of their loans. You will oversee your team's efforts to ensure they deliver positive outcomes for customers, even in challenging circumstances. Your leadership will be key to ensuring that both straightforward cases and more complex issues are managed effectively.

Skills & Experience: We are seeking a strong, customer-focused leader with the following:

Experience in collections at a supervisory / senior collections or credit control level is essential
You must have a background in either lending, mortgage collections or financial services You will be responsible for:

Account Management: Oversee the management of customer accounts, ensuring efficient resolution of problems and adherence to company policies.
Supervising a small team: Lead, support, and develop your team to achieve the best possible outcomes for our customers. Conduct regular 1-1s with team members to provide guidance and ensure performance standards are met.
Customer Focus: Ensure your team delivers high-quality customer service by helping clients navigate the loan lifecycle, particularly during difficult or complex situations.
Process Knowledge: Gain a comprehensive understanding of the receivership and litigation processes, ensuring your team can manage these situations effectively.
Collaboration: Build and maintain strong working relationships with internal teams, third-party suppliers, and other key stakeholders.
Reporting & Analysis: Produce management information (MI) to support decision-making, track team progress, and ensure business objectives are met. This business is truly exceptional from a team culture perspective; they're all aligned to the company vision and passionate about meeting their goals & objectives and the team are rewarded with true flexibility for those all important appointments / family needs, they offer tickets to events, lunches and team socials. This position is available due to company growth therefore opportunity to develop your career with this firm is there for the right person. 

Keen to hear more about our incredible client? Send your CV to (email address removed) or call for a confidential chat on (phone number removed)