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Customer Care Advisor Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Manchester City Centre

Salary: £26,250

JOB DESCRIPTION:

An exciting opportunity for customer care advisor in Manchester. Our client is looking for an experienced, fast paced, and hardworking CCA to join their team, with an immediate start. This is initially a temp position.

Working hours

Monday to Friday

8am - 5pm.

Daily responsibilities will include:

Supporting other members on the help desk team as and when required.
Accurately record details of the caller, problem and severity
Taking incoming calls from customers and clients
To provide effective and efficient administrative compliance support
Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
Raise and manage to completion PPM and reactive work orders in the CAFM System to deliver KPIs.
To prepare reports and documents as required and maintain confidentiality at all times
Monitor planned and reactive maintenance performance.
Responsibility for uploading paperwork to achieve an average compliance of routines score of 92% or above on ACT for all customers within the roles remit dailyRequirements for the role

Admin/helpdesk experience
Reliable
Organised
ProactiveIf you are interested in the role, please send your CV or call Jess on (phone number removed)