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Telecare Officer - London Borough Council

Job Title: Telecare Officer

Location: East London

- Start Date: 2024-12-02

- End Date: 2025-03-05

- Working Pattern: Full Time, on a rota basis which may include night shifts

Salary:

- Hourly rate From: £21.58

- Hourly rate To: £28.22

About Our Client:

Our client is a leading London Borough Council and is searching for a recruit to join Adult Social Services sector. With a strong commitment to providing quality care and support to vulnerable adults, they are dedicated to ensuring the safety and well-being of their service users.

Responsibilities:

As a Telecare Officer, you will play a crucial role in our client's Telecare Service. You will be responsible for:

Contribute to the provision of an efficient, effective, and comprehensive Telecare service
Be the first point of contact for calls requiring action or a visit by the Telecare Officers, out of hours staff, or agencies
Assess situations and take appropriate action based on the needs and wishes of the service users
Assess, install, programme, and instruct service users on the usage and testing of Telecare equipment
Support the implementation, facilitation, and provision of the Telecare service
Liaise with staff and agencies involved in the delivery of the Telecare service
Provide a flexible service according to an agreed rota pattern
Enable, support, and empower vulnerable adults and the elderly to maintain independence with Telecare equipment
Make referrals to other services to ensure the health and safety of service users
Interrogate computer systems and liaise with colleagues and external organisations to resolve enquiries and provide appropriate information
Inform the appropriate manager immediately of any serious problems or incidents
Provide technical advice on Telecare equipment to internal and external

Apply now if your skills and experience could be an asset to the team

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