Login to Apply

Implementation Manager

Remote

Salary up to £60k Plus £10k bonus

Technet is currently partnered with a leading software company who are focused on the healthcare industry. With over 2000 people globally they are shaping how patients interact with the practices and making a positive impact.

They are looking for a passionate individual excited about creating seamless onboarding experiences for new customers. They are looking for a dynamic Implementation manager to lead a team of Onboarding Success Managers. In this crucial role, you'll ensure that UK customers receive immediate value from their practice management products by fostering a customer-centric culture and achieving key operational outcomes.

You will be responsible for the following:

* Coach team members in best practices, fostering continuous development.

* Motivate your team to exceed onboarding targets and KPIs.

* Harnessing a Collaborative environment that enables the team to thrive.

* Lead recruitment making sure high talent is brought into the business

* Champion onboarding across the business, focusing on building great experiences.

* Develop and deliver onboarding improvements, aligning with product teams and other regions.

* Identify areas for improvement and growth by analysing customer feedback.

* Work with teams across the business to achieve the best customer outcomes.

* Partner with teams to refine pipelines and management tools.

* Stay informed of industry trends and onboarding best practices.

* Maintain a deep understanding of the customer experience through feedback and team shadowing.

Qualifications:

* Experience in team management and customer onboarding, preferably in a SaaS or technology-driven environment.

* Prior Experience in growing a high performing team and driving continuous improvement

* Excellent communication and interpersonal skills.

* Experience in managing multiple priorities and projects at once

* Experience with change management and driving customer adoption of new technologies.

* Strong project management skills, with proficiency in tools like Jira, Hubspot, and LMS platforms.

* Problem-solving mindset with strategic thinking capabilities.

* Proficiency in office software (e.g., MS Office, Slite, Slack).

* PMP, PRINCE2, or other project management certifications are a bonus