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Customer Delivery Executive – Join a Purpose-Driven Team at Social Value Portal!
We’re growing to support our mission of delivering £100bn in social value by empowering organisations to drive positive change for people, places, and the planet. Enjoy a rewarding career with standout benefits, a competitive salary of up to £38,000, 25 days of holiday, your birthday off, private medical insurance, and a £400 annual learning budget.

At Social Value Portal, you’ll play a vital role in helping organisations maximise their impact, working from our London office 2-3 days a week with the flexibility of hybrid arrangements. Click to Apply and be part of a team that values collaboration, transformation, and community!

About Us
Social Value Portal is the UK leader in measuring, managing, and reporting social value. Through our user-friendly platform and consultancy services, we’ve unlocked over £47bn of social value. Now, with Series B funding, we’re expanding internationally to further our mission.

Your Responsibilities
As a Customer Delivery Executive, you will:

Onboard suppliers to our platform, ensuring they understand and utilise our Social Value TOM System.

Build and nurture relationships with supply chain participants to improve satisfaction, retention, and engagement.

Host training webinars and provide ongoing support to drive adoption of our products and services.

Monitor project metrics to identify opportunities for improvement and proactively engage users.

Collaborate with internal teams to communicate user feedback and support marketing efforts with success stories.

Act as a key point of contact for contract managers, helping suppliers meet their social value targets.

Empower suppliers through our Social Value Academy and encourage them to maximise their impact.

What You Bring

Experience in customer-facing roles, ideally within SaaS or technical solutions.

Strong communication skills and a proven ability to build and manage relationships.

Knowledge of customer success principles and an understanding of sales processes.

A proven background of onboarding within a SaaS environment.

Experience using CRM software, ideally Salesforce.

Analytical mindset with a focus on continuous improvement.

Alignment with our core values: accountability, collaboration, community, and transformation.

What We Offer

Competitive salary (up to £38,000, depending on experience).

25 days of holiday + UK bank holidays + your birthday off.

6 paid volunteering days annually.

Enhanced parental leave (6 months fully paid maternity, 1 month fully paid paternity).

Private medical insurance, cycle-to-work scheme, and an electric vehicle scheme.

Flexible working arrangements and opportunities for professional growth.

Join our inclusive and diverse team where everyone is celebrated and empowered to thrive. Your work will have a direct impact on delivering social value for communities worldwide.

Click to Apply and become part of our transformative journey