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The Harpenden Building Society have a new opportunity within the Customer Operations Post Completions Mortgage team.

Based at the Head Office in Harpenden, the purpose of the role is responsible for delivering the highest level of customer service to our customers.

Customer Operations administration includes Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner.

Key Responsibilities:

Always provide fast and efficient mortgage processing service in accordance with the Service level agreements and Procedures.

Customer Operations administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner.

Customer service – liaison with customers and solicitors, by phone, email or in writing.

Review and update procedure documents as applicable

Any other related duties as directed by the Management team.

Benefits:

* 23 days holiday

* Buying and selling of holiday scheme

* Enhanced 10% employer pension contribution

* Health cash plan

* Employee Assistance Programme

* Group Income Protection

* Life Insurance

* Company Sick Pay