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Being available to respond to client and colleague requests for assistance, guiding them with process, experience and system queries
Assist end-users by directing them to available supporting material or information to improve their experience and ability to self-serve in the future
Manage all client queries to ensure the best experience and resolution in a timely manner and escalate and articulate any significant issues to the appropriate owner including internal stakeholders and third parties as required
Ensure all issues are resolved through effective issue recording, tracking and communication
Ensure processes and policies are adhered to, upholding best risk management and compliance standards
Share feedback and continuously improve supporting documentation for client and colleague use
Document and highlight new issues and insights across the team to support knowledge and best practice sharing
Ensure that client experience is maintained, and feedback is recorded for continuous learning and improvement purposesSellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website