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Customer Service Advisor - Insurance

Location: Glasgow City Centre, Hybrid after training

Salary: £22,500 per annum + Annual Bonus

Shift Pattern: Compressed shifts (flexibility required)

Are you passionate about providing excellent customer service? We're looking for a Customer Service Advisor to join our clients Insurance team. If you thrive in a fast-paced environment and enjoy helping customers, we'd love to hear from you!

Key Responsibilities:

Provide outstanding service to customers
Handle customer queries, policy amendments, general enquires
Build rapport with customers, ensuring a positive experience.
Adhere to company policies, procedures, and compliance standards.
Resolve issues effectively, ensuring first-time resolution.

About You:

Experience: Minimum 12 months customer service experience within a contact centre, hospitality, or retail setting.
Skills: Strong communication, problem-solving, and multitasking skills.
Attributes: A positive attitude, flexibility, and a customer-first mindset.

What We Offer:

Salary: £22,500 + Annual Bonus.

Benefits Package:

Pension Scheme
Virtual GP Access
Life Assurance
Buy Extra Holidays Scheme
Sickness Benefit
Generous Paternity, Maternity, and Shared Parental Leave
Travel Season Ticket Loans
Buy As You Earn Shares
Exclusive Deals & Discounts