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IT Support Apprentice
Do you have a passion for technology? Are you ready to turn your hobby into a career?

This is an exciting opportunity to gain hands-on experience in IT support, working with a well-established IT service provider in the West Midlands.

Location: Droitwich, West Midlands - The role is full time office based
Salary: From £15,000 per year
Hours: Monday - Friday, 8:30 AM - 5:00 PM (37.5 hours per week)
Apprenticeship length - 18 months, with 80% of learning achieved on the job, for optimum productivity.

About the Company

Our client is a leading IT support and service provider based in Elmley Lovett, delivering bespoke IT solutions to small and medium-sized businesses across the region.

About the Role

As an IT Support Apprentice, you will join a dynamic and supportive team, developing essential IT skills while working on real-world projects. Your key responsibilities will include:

Providing technical support for IT and EPOS systems
Assisting in customer projects and IT service activities
Handling helpdesk calls and emails, ensuring timely responses
Managing and resolving first-line support queries
Gaining experience in networking, security, and cloud services

What We're Looking For

GCSE Grade C/4 or above in Maths & English (or equivalent)
GCSE, BTEC, or A Level in ICT (preferred) OR hands-on experience with IT systems
A passionate, motivated individual eager to build a career in IT
Strong problem-solving skills and a willingness to learn
Excellent communication and customer service skills
An inquisitive and can-do attitude

Training & Development

You will complete a Level 3 Information Communications Technician Apprenticeship, covering:

Computer Fundamentals & Security - Hardware, software, and cybersecurity basics
Networking & Cloud Services - Key networking concepts and cloud computing
Communication in IT Support - Developing effective technical support skillsThis apprenticeship offers blended learning, combining online training with practical workplace experience, setting you up for a successful IT career.

Key Outcomes from Information Communication Technician Level 3

Those who complete the Information Communication Technician Apprenticeship will gain an understanding of how to do the following:

Install software upgrades
Test and evaluate system performance
Use system data to identify solutions
Escalate problems in line with procedures
Use basic scripting to execute tasks
Carry out routine system maintenance checks
Follow the necessary security procedures

Why Join Us?

Salary from £15,000 per year
On-the-job training and career growth opportunities
Supportive and experienced team
On-site parking

Important: Candidates must be able to reliably commute to Elmley Lovett (Droitwich, WR9 0PT) or be willing to relocate. Due to the location of the office, public transport is limited

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