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Job Title: Customer Service Specialist

Salary: £25,300

Location: Southampton

Are you an experienced Customer Service Specialist who is passionate about providing an excellent service?

Customer Service Role Overview:

Working for a fantastic business based in Southampton, you will be part of a team of Product Specialists responsible for handling all customer enquiries. You will undergo 2-3 weeks of training to aid you in offering the best service possible. There will be 1 late shift a week, working 1pm – 9pm and 1 in 4 weekend shifts (Saturday & Sunday) with two weekdays off the following week.

What the Customer Service role will involve:

Replying to customer enquiries through a range of channels including WhatsApp, Phone, Social Media and Ticketing systems

Providing high-quality answers to queries to ensure they are resolved quickly and efficiently

Working collaboratively to uphold and improve Trustpilot ratings

 Following company procedures when handling returns

What you’ll bring:

A great eye for detail

A passion for providing excellent service to customers

A positive ‘can-do’ attitude and creative thinking

Experience in a similar position

Excellent communications skills and you cannot be phone shy!

Additional information:

Casual dress code

Free on-site parking

27 days holiday plus bank holidays

Company discounts

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team