Login to Apply

Position: Resident Involvement Officer

Hours: 37 hours per week

Salary: £37,291 per annum

Job Role

As a Resident Involvement Officer, you’ll be ensuring the residents’ voice is at the heart of our decision making and helping to drive service improvement.

You’ll be overseeing a range of involvement activities such as running discussion groups, facilitating meetings, and working with involved groups of residents to review our services and policies.

You’ll also support our resident scrutiny panel to analyse our performance information and carry out reviews of service areas.

As well as working with residents, you’ll be building relationships internally to ensure the successful delivery of our resident involvement strategy and buy-in from all staff, so you’ll need to be someone who can build a great rapport with people.

About You

We need someone exceptionally well organised to keep a busy programme of activities and events on track, and who is confident with data and reporting. You may not have experience directly in the housing sector, but we’ll need someone who understands working within regulatory frameworks. Skills in customer or volunteer engagement are important and you’ll also be interested in the wider political landscape and understand the current issues affecting social housing.

About Us

We are passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

Generous pension and life cover

Health cash plan

Flexible leave package, including paid time off to volunteer

Annual grant to support your wellbeing

For more details about our comprehensive benefits package, please visit our website.

Location Details

The role has an office base of our Sevenoaks Office.

The successful applicant will need to have their own vehicle for regular travel to a variety of locations across Kent.

We also offer hybrid working, with options to work from home when not in the community.

Application Information

If this sounds like you and you’re someone who feels passionate about amplifying voices and making things better, we’d love to hear from you.

To be considered, please ensure you submit a full CV and completed application form.

Advert Closing Date: 9am on 11 September 2024

Interview Date: week commencing 16 September 2024