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Hostel & Temporary Accommodation Officer

Grade 5, £30,766 - £34,072 pro rata (inclusive of local weighting), Part-time (30 hours per week), permanent. Based in the Hostel, near Bishop’s Stortford.

The Role:

East Herts Council is looking to recruit a hardworking, capable individual with the ability to support potentially vulnerable clients to join our strong housing team.

You will be based at one of the council’s Hostels providing temporary accommodation to homeless households. You will be required to carry out sign-ups with the household, explain the licence agreement and cost of the accommodation, monitor the residents’ rent account and ensure all residents understand and comply with their licence agreement whilst they stay at the Hostel.

You will be the first point of contact for residents to be able to report any issues or difficulties relating to their temporary accommodation.

You will also support the Housing Team in the placement of homeless households into other temporary accommodation in the absence of the Senior Temporary Accommodation Officer.

What we are looking for:

You will need to be an excellent communicator, highly organised and possess demonstrable numerical and IT skills. Be able to demonstrate confidence, flexibility, and the ability to have honest and clear conversations with customers about the temporary accommodation being offered to them.

You will be able to work on your own initiative and be responsive to the accommodation requirements of those presenting to the service; some of which will be at short notice.

You will have previous experience of working with and supporting vulnerable customers preferably in a residential environment. You will have the ability to lone work the majority of the time and an understanding of the implications of lone working and how to mitigate possible risks.

An understanding of homelessness law as well as welfare benefits available to applicants would be an advantage, but full training will be given.

A Basic DBS check will be carried out for this post.

Closing date: Monday 9th December 2024 at 9am.

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