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Technical Support Advisor

Uxbridge

£25k to £27k per annum

A fantastic role has become available for a Technical Support Advisor to join a wonderful company based in Uxbridge. The ideal candidate will have good technical knowledge and understanding of technical processes as well as exceptional customer service skills.

Are you a technical whizz and savvy with fixing electrical equipment?

If so, this is an opportunity you don’t want to miss!!

What’s in it for you?

25 days holiday + Bank holidays
Annual salary reviews
Performance related bonus
Competitive company pension contribution
Parking on site
Private healthcare
Role responsibilities:

Receive inbound calls from customers and make out bound calls where the breakdown has been received by other channels
Add clear notes on calls which are progressed for attendance
Create service reports with a clear description once a call has been cleared over the phone
Proactively Review remote access reports for faults on equipment likely to cause a breakdown
Use Remote access software to log on to customers equipment
Work closely with the Scheduling Team to progress calls in a timely manner where attendance is required
Highlight any potential escalations to the relevant Managers
Candidate profile:

Previous experience in a technical support role
Passionate about providing excellent Customer Service
Excellent telephone manner and good verbal and written communication skills
Knowledge of SAP and Excel useful but not essential
We are an independent recruitment agency who are celebrating our 40th year of supporting local candidates find local opportunities. Based centrally in both Uxbridge & Windsor we offer permanent, temporary and contract recruitment services within Middlesex, Buckinghamshire, Berkshire and the West London region.

For the purpose of the Conduct Regulations please be advised that when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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