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Position: Resident Liaison Officer
Location: Kilburn
Salary: £32,000k - £34,000 + Package
Job Description:
Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a major works framework for Brent council and report to the Project Manager.
Project:
The project you will allocated to will be in Kilburn and consists of EWI, IWI, Windows, Roofs, New Lifts, Boiler Replacements, K&B's and Fire Saferty works on a tower an 18 storey block.
Client:
My client has established itself as one of the largest and most successful providers of social housing planned refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.
What are the Role/Duties?
* Make initial contact with tenants
* Build customer confidence
* Explain all aspects of improvement work
* Identify Customer needs (working parents/shift patterns/health issues etc).
* Open forum client/management meeting.
* Book appointments with tenants
* Visit tenants with portfolio of relevant works and design briefs.
* Picture surveys
* Communicate with tenant throughout works programme
* Be the link between tenant and Site/Project Manager
* Administration/record keeping
* Daily line management meetings
Experience Required:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.
My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.
It is essential that candidates have a full driving licence