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The role of the Purchasing & Partnerships Advisor will work within the fleet department to help order and deliver new vehicles whilst building & managing customer and supplier relationships. The role is vital in the delivery of customer excellence to the wider Volkswagen Financial Services|FLEET customer portfolio and contributing to the growth and development of the department.

Responsibilities:

* Communication with VWFS|FLEET Customers and Vehicle Suppliers to identify vehicle requirements

* Liaising with nominated dealers/obtaining quotations and issuing vehicle purchase orders via EbbonDacs

* Progressing vehicle orders weekly, keeping systems and customers updated

* Efficient handling of outbound calls, handling queries in a professional manner supporting our right first-time ethos where possible.

* Communicating with internal and external customers through various Omni-channel including email, phone or face to face to answer customer enquiries

* Ensuring business critical reports are carried out and kept up to date providing customers with updates surrounding in life order queries raised

* Awareness of automotive products provided within the UK, including an understanding of Contract Hire and Salary Sacrifice is advantageous although training will be provided

* Validating documentation - ensuring all relevant information is in place allowing the advisor to correctly place the order for the agreed and desired product for our customers

* Carrying out relevant risk checks on new dealer suppliers - supporting the senior in the set up through BPDD process with Risk Control

* Tracking and processing new orders - Raising new business enquiries and orders to our dealer network - ensuring they are placed with the correct site, whether this is customer nominated or through our PDN. Proactively speaking with dealer network to resolve pricing queries in a timely manner to avoid delay of orders being placed at factory

* Performing a variety of tasks as assigned by the Senior/Team Manager such as a variety of administrative tasks - completing through the use of Salesforce and prioritising the workload to ensure tasks are completed within the agreed SLA expectation - both personal and for the team

In addition

Part of this temporary role requires additional skillset & experience gained ideally within the UK automotive and/or fleet background, and in particular including data management responsibilities such as;

* Ability to communicate effectively via both oral & written methodology with external parties discussing customer feedback for improved service levels

* Ability to manipulate various reams of data into dashboards & consistent report packs including summary tables and charts

* Advanced excel skills required - covering functions such as vlookup, pivottables, conditional formatting etc as well as interactive report pack creation

* Experienced in reviewing processes & reporting whilst proposing process enhancements for overall improvements and efficiencies

* Own monthly business reporting from 3rd party suppliers, manipulating and onward sharing data to improve overall customer outcomes

* Ability to learn new IT systems quickly and consistently allowing for increased output to queries

* Ability to work on projects alone or as part of a team

About You

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A good knowledge of VW Group Brand product and other manufacturers

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GCSE Maths and English at level C or above

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Ability to communicate effectively both in writing and verbally at all levels

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Advanced excel skills

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Attention to detail with a high degree of accuracy and ability to work under pressure

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Knowledge and understanding of UK Fleet leasing solutions advantageous

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A team player with the ability to work under pressure & at times alone in order to meet strict deadlines

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Confident and customer-focused in communicating both by telephone and face to face.

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High level of Customer service experience and ability to demonstrate use of initiative in order to aid departmental productivity.

Additional Skills

* Can work on own initiative as well as part of a team.

* Dynamic, inquisitive, and curious

* Analytic with an eye for detail

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).

Please note due to volume of applications you will only be contacted if we are progressing your application