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Customer Service Advisor

West Bromwich

£24,500

*This location is near a tram line.

Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.

To provide a contact point for customer and colleague queries, following up delivery schedules, identifying products required by the customer and ensuring queries are dealt with in a proactive and timely manner.

* Escalating problems to the technical team or other members of the product team or Senior Customer Service Advisor/CDM

* Maintaining a CRM

* Tracking outstanding deliveries and liaising with site managers/transport team.

* Answering a high volume of both internal / external emails and telephone calls

* Provide a proactive approach to customer service, using the in-house management system

* Processing customer orders & raising additional items required to resolve aftercare issues.

* Any other related duties