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Job Overview

You will be taking the lead on providing technical support to our customers, as well as internally to support the estimating team and project delivery on our Control Systems projects. Whilst you will be a part of the technical team, you will be working very closely with the Project Co-Ordinator on a daily basis. The Project Co-Ordinator is responsible for the administration and delivery of projects, your role will be taking the lead on all technical elements of the projects. You will be the in-house expert on our Control System. This can range from reviewing specifications, drawings, schematics and other documentations, raising quotes, attending design meetings, attending site, or liaising with customers to resolve technical issues. The role is predominantly office-based, but there will be a requirement to travel to visit customers on site or at their offices, where necessary.

* Review specifications for control systems and supply the necessary information to our estimating team and controls partner to raise a compliant quote and advise customers if compliance cannot be met.

* Liaise with our controls partner on the technical aspects of projects and provide internal technical support to the rest of the business.

* Be the main point of contact for customers on our control systems and provide technical expertise and support. Build and maintain good working relationships with our customers, most of our business is repeat customers.

* Proactively identify gaps in our products and/or services to support our company ethos of ‘CANI’ (Continuous and Never-ending Improvement) and product development.

* Take an active role in the continuous improvement of our processes by monitoring project delivery and customer experience.

* Develop and maintain project and technical documentation, such as updating schematics and data sheets. Build and keep up-to-date knowledge on Building Regulations, National Standards and Industry Best Practices’.

* Knowledge sharing across the technical and wider business to ensure a joined-up strategy.

* Ensure projects are delivered within scope with adherence to specifications and compliant.

* Attend design meetings via teams/in person Liaise with the commissioning teams to help resolve issues. Work with the Project Co-Ordinator on the technical aspects of projects.

* Complete Technical Submittals. Arrange RAMS & commissioning statements.

* Attend pre-commissioning site visits and fault-finding site visits.

* Liaise with all levels of people within a business and the confidence to not be a ‘yes’ person.

* Deliver CPD training to customers.

* Involvement during the full lifecycle of the project from quote to completion.

* Resolve issues as necessary.

Essential Skills/Experience:

* Working knowledge of controls system such as fire alarms or an electrical background

* Be able to effectively communicate technical information to less technical audience

* Confident liaising with all levels of seniority within a business and able to build good customer relationships

* Demonstrable experience of problem solving and resolving multi-level issues

* Contractually aware with strong commercial judgement

* Flexible, willing to learn and able to react to changing priorities and deadlines

* Excellent client-facing and internal communication skills