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Job Title: 2nd Line IT Support Engineer
Location: Cardiff (Hybrid - 3 days in office)
Salary: Up to £32,000 per annum

About the Role:
We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office.

As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing top-notch support and solutions to a range of clients. Your expertise will help resolve escalated issues, ensuring smooth and efficient IT operations. This is an excellent opportunity for someone looking to advance their skills in a supportive and growth-focused environment.

Key Responsibilities:

Provide 2nd line support for a range of hardware and software issues.
Troubleshoot and resolve technical issues, both remotely and on-site.
Escalate complex issues to 3rd line support when necessary.
Work closely with clients to understand their needs and deliver high-quality service.
Maintain and update technical documentation.
Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems. Skills and Experience Required:

Proven experience in a 2nd Line IT Support role.
Strong knowledge of Windows Server, Office 365, and Active Directory.
Experience with virtualisation technologies such as VMware or Hyper-V.
Understanding of networking protocols (DNS, DHCP, TCP/IP).
Excellent problem-solving skills and the ability to work well under pressure.
Strong customer service and communication skills.
A proactive approach to learning new technologies. What's on Offer:

Competitive salary up to £32,000 per annum.
Hybrid working model with 3 days in the office.
Opportunity to work with a supportive and friendly team in a growing MSP.
Ongoing training and professional development opportunities. If you're a skilled 2nd Line IT Support Engineer ready to take the next step in your career, we'd love to hear from you! Apply now to join a team where your expertise will make a real difference.

Recruiter: Callum Thompson