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Library Officer
Southwark
£18/hr
Full time: 36/hrs a week
Start date: ASAP

PURPOSE OF THE JOB:
To deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service's aim to provide the best quality and accessible library and information service to all members of the community.

Must be able to work these hours:

Monday 1.30pm -7.15pm

Tuesday 1.30pm -7.15pm

Wednesday 9.30am -3.15pm

Thursday 1.30pm -7.15pm

Friday 9.30am -3.15pm

Saturday 9.00am -5.15pm

PRINCIPAL ACCOUNTABILITIES:
General and administrative
1 To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and resolving any
queries and complaints quickly in accordance with library regulations.
2 Assist the public with enquiries for information and provide user education and support, using both electronic and paper-based resources; including assisting with access to council services
3 Operate all ICT facilities, equipment and services in the library and assist customers in the use of public ICT. Ensure that equipment is working and any faults are reported following corporate procedures.
4 To plan and deliver promotional events including activities for the Under 5's, children and teenagers, adult reading groups, IT Taster Sessions etc. To promote the services of the library at events outside of the library building.
5 Under the direction of senior staff, to maintain the stock of the library, prepare new items for the shelves, ensure stock is kept in good order, remove items in poor physical condition and withdraw items as necessary. Promote the use of library stock using books displays.

Knowledge, including educational qualifications:
General knowledge and awareness of current public library and council services