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Business Administrator (175dm) – Heathrow - £30000 DOE

The Business Administrator will play a vital role in supporting the business by monitoring processes, maintaining data accuracy, and generating insightful reports.

DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

Key Accountabilities:

• Monitor Key Process interfaces between departments: intervening and supporting the business in resolving errors, omissions, and conflicts.

• Ensure data integrity: Manage and maintain accurate data within the CRM system.

• Monitor incoming sales enquiries and tender opportunities: load into Salesforce / Teams and allocate to appropriate sales team member.

• Support Accurate Configuration Management: at Bid Sign-on, and Onboarding (Salesforce and SharePoint configuration)

• Facilitate clear communication: Capture meeting minutes and action items to ensure team alignment and accountability.

• Support Business Improvement Initiatives: Assist the Continuous Improvement Consultant in initiatives related to customer satisfaction and retention.

• Optimize Administrative Processes: Support improvements to administrative workflows and procedures to enhance efficiency and accuracy in supporting activities.

• Deliver valuable insights: Assist in analysing data to identify trends, opportunities, and potential issues.

• Admin Support to Finance: Assist the finance team with general administration.

Specific Responsibilities:

• Process monitoring and management: maintain daily dashboards and periodic reconciliation reports, reporting issues and supporting timely resolution of problems.

• Daily monitoring of Bid Portals and Incoming Sales emails: creating records and allocating tasks for action.

• Configuration Management: Creating the structure for teams to work within on Salesforce and Sharepoint at key stages in the customer cycle, creating folder structures and records that align with standard

practice.

• Meeting Management: Take comprehensive minutes during meetings, capturing key decisions, action items, owners and deadlines.

• Action Management: Document, maintain, and update action items assigned during meetings. Track progress and chase action items with assigned owners until completion.

• Data Management: Ensure data accuracy and completeness within the CRM system. Update records with relevant information to ensure they align with agreed processes.

• Reporting & Analysis: Generate reports using the CRM system and Excel, including pivot tables and charts to visualize sales data and performance metrics.

• Process Improvement: Contribute to the continuous improvement of internal processes for increased efficiency.

Role Requirements/Selection Criteria:

• Minimum 1-2 years of experience in an Operations or Administrative role.

• Strong organizational skills and meticulous attention to detail.

• Excellent written and verbal communication skills.

• Excellent people skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Experience with CRM systems (Salesforce, HubSpot etc.) a plus.

• Ability to work independently and manage multiple tasks simultaneously.

• Effective time management skills with the ability to meet deadlines.

• Team player with a collaborative and positive attitude.

If you are interested in applying, please send a copy of your CV by email to Dan Martine at Ex-Mil Recruitment Ltd