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IT Manager – (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLA’s, KPI’s, Escalation) – Permanent – Stoke on Trent

Charles Simon Associates are currently working with a client on an exclusive basis who are looking to hire an IT Manager for their fast growing company based out of Stoke on Trent.

This is a minimum of 2 days per week onsite in Stoke.

Location: Stoke on Trent (2 days per week on site)

Salary: Up to £40,000 Per Annum D.O.E

Skills/Requirements for the IT Manager:

* Previous experience within a similar role is vital

* Extensive O365 experience

* Windows Server

* Managing a small team of 3 people

* Supporting the Service desk, creation of KPI’s and SLA’s

* Hands on IT support, providing escalation for the team

* Stakeholder Management

Start date is ASAP for the IT Manager

The IT Manager will be responsible for:

* Creating new and improved SLA’s and KPI’s for the Service Desk team and making sure the implementation and adherence is followed

* Establishing strong relationships internally with high level Stakeholders in addition to 3rd party Stakeholders where needed.

* Providing the escalation point for the Service Desk team with tasks and troubleshooting that couldn’t be completed by them

* Assisting the business in providing ideas to future proof their IT moving forwards

* Ensuring that company compliance has been followed through the Service Desk team

* Participating in the IT Governance meetings and providing information to assist these meetings where needed

* Analysing the Service Desk performance based on the new SLA’s and KPI’s on a monthly basis and providing reports to the IT Director and board members where needed.

Please send an up-to-date copy of your CV to be considered for the IT Manager

IT Manager – (IT, Management, Hands on, O365, Defender, Windows Server, Stakeholder Management, Leadership, SLA’s, KPI’s, Escalation) – Permanent – Stoke on Trent