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Pathway Group is looking for a dedicated and welcoming Receptionist to join our team at the Burslem SkillZone office in Staffordshire. This role is integral to supporting learners, partners, and colleagues by providing exceptional front-office service and maintaining a professional, organised, and welcoming environment. If you’re someone who thrives in a dynamic setting and enjoys interacting with a diverse range of people, we want to hear from you!

Your Responsibilities

* Front-Desk Support: Answer incoming calls, respond to inquiries, and greet visitors with a positive and professional approach.

* File Audits & Registers: Audit files, email attendance registers weekly, and ensure all records are up-to-date and accurate.

* Marketing & Centre Maintenance: Update marketing materials around the centre and help decorate the success window to celebrate learner achievements.

* Tutor Support: Assist with printing, scanning, and other administrative tasks for tutors.

* Inventory & Supplies: Track office supplies, cleaning products, and kitchen items; pre-order as needed to ensure the centre runs smoothly.

* Mail & Meeting Support: Distribute incoming mail, take meeting minutes, prepare training rooms, and arrange refreshments.

* Facility Coordination: Coordinate with cleaners and maintenance staff to ensure the centre is presentable and well-maintained.

* Learner Engagement: Contact absent learners, support with inductions, and assist with learner surveys.

* Event & Celebration Support: Help plan events, arrange catering, and contribute to the setup of learner celebrations.

What We’re Looking For

* Previous Training Provider Experience : Previous experieance or knowledge ofd training related funded is advatagous.

* Communication Skills: Excellent written and verbal communication skills, able to convey information effectively to various audiences.

* Interpersonal Skills: Ability to handle sensitive issues diplomatically and build positive relationships with internal and external stakeholders.

* Problem-Solving Ability: Skilled at analysing complex problems and implementing workable solutions.

* Organisational Skills: Able to manage multiple priorities, meet tight deadlines, and maintain flexibility.

* Collaboration: Team-oriented, with a commitment to working collaboratively with colleagues at all levels.

Additional Requirements:

* Eligibility to Work in the UK: Only applicants with the right to work in the UK will be considered.

* Safeguarding Commitment: Pathway Group is dedicated to safeguarding the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful candidates will undergo an enhanced DBS check and provide satisfactory references.

If you’re ready to join a team that’s passionate about making a difference, apply today and be part of Pathway Group’s mission to change lives through skills and work.

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